Measurement 1: Stand at the top of stairs and extend the
tape measure down to the landing, letting it rest on edge
of each tread. The tape should not sag or bend along the
way. Record the distance from the edge of the upper
landing to where the end of the tape measure rests on the
landing at the bottom of the stairs.
Measurement 2: Measure from the edge of the upper landing (like Measurement 1) to the edge of the
first stair's tread at the bottom. Please refer to the diagram for assistance.
Measurement 3: Measure the width of your stair's treads. Please refer to the diagram for
assistance.
Measurement 4: Measure from the edge of the first stair at the bottom to the wall (or door), if
there is one. Please refer to the diagram for assistance.
Measurements 5-7: These are the tread measurements. Please refer to the diagram for assistance.
Measurements 8: Measure from the top step to the nearest door, wall or other obstruction at the
top of the stairs.
Stair Lift Return Policy
Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price.
AmeriGlide stair lifts may be returned within 5 business days of receipt for a refund less the following:
- All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return shipping is the obligation of the customer.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Refused Shipment Policy:
If a stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for
a
minimum $700 fee to cover prep, handling, track, and freight charges.